Complaints

We take complaints seriously

Customers have the right to raise concerns about their experience. Submitting a complaint will not affect your right to receive fair service.

Complaint Categories

Choose the category that best describes the concern.

Application handling
Loan decision
Interest or service charges
Payment not reflected
Incorrect account information
Staff conduct
Privacy or data handling
Fraud or impersonation
Accessibility
Technical issues
Another service concern

What Happens Next

The complaint process follows these stages:

1. Submission
2. Acknowledgement
3. Review
4. Investigation
5. Response
6. Escalation