Who can apply?+
Applicants may need to meet the general requirements on the eligibility page. Product-specific criteria may also apply, and meeting general criteria does not guarantee approval.
Is approval guaranteed?+
No. Submission does not guarantee approval. Applications are subject to verification, eligibility, affordability, fraud and applicable credit assessment.
How much can I apply for?+
Approved product ranges will appear on the Loan Products page when configured. The amount available to an individual customer depends on assessment and may be lower than the amount requested.
How long is the repayment period?+
Approved repayment-period ranges will be published from product configuration. The applicable period is shown in the individual offer before acceptance.
How will I know the total cost?+
An approved offer shows the principal, charges, applicable interest, repayment schedule and total amount payable before acceptance.
When will I receive the funds?+
Transfer begins only after approval, acceptance and any final requirements. Timing may depend on banking hours, bank processing, system availability and verification requirements.
Why was my application declined?+
An application may not satisfy the applicable assessment requirements. Decisions can depend on identity, eligibility, affordability, fraud and credit information.
Can I apply again after rejection?+
A future application may be assessed separately under the criteria available at that time. A previous or future submission does not guarantee approval.
How do I make a repayment?+
Use only the approved repayment method and instructions shown in the Trustora app and applicable agreement.
What should I do if my payment is not showing?+
Keep proof of payment and contact Trustora through the support form. Do not submit full payment credentials or passwords.
What happens if I miss a payment?+
A missed or delayed payment may result in charges or other consequences under the applicable agreement. Contact Trustora as early as possible if repayment may be difficult.
Can I repay early?+
Review the applicable agreement and repayment information in the app. Any early-repayment process or effect depends on the approved product terms.
How do I report fraud?+
Use the Contact page and select the fraud or impersonation category. Never send an OTP, password, full card details or identity document through the message field.
How do I delete my account?+
Use the account-deletion route on this website or the available control in the app. Verification is required, and some records may need to be retained for legitimate obligations.
How can I make a complaint?+
Use the dedicated Complaints page so the concern can follow the complaint-handling process.