Security

Security is a shared responsibility

Trustora uses safeguards designed to reduce the risk of unauthorised access, loss, misuse or disclosure. Customers also play an important role in protecting their accounts.

How Trustora Protects Information

Depending on the service, safeguards may include:

  • Encrypted network connections
  • Controlled system access
  • Identity and account verification
  • Private document storage
  • Secure cloud infrastructure
  • Audit logs and access monitoring
  • Data backup and recovery procedures
  • Security reviews and staff access controls

Protect Your Account

Customers should:

  • Keep OTPs and verification codes private
  • Never share passwords
  • Use only the official Trustora app and website
  • Avoid installing apps from unknown sources
  • Check links before opening them
  • Keep devices updated and use a secure screen lock
  • Report suspicious activity immediately

Trustora Will Never Ask You To

Trustora will never ask you to:

  • Share an OTP through social media or unofficial chat
  • Send money to a personal bank account
  • Reveal your password
  • Install unknown remote-access software
  • Pay an unofficial agent to guarantee approval
  • Share complete card credentials through email or chat